For Our Patients:

At Skin MD, we take pride in offering high-quality dermatological products to support your skincare journey. To ensure product integrity, patient safety, and hygiene, we have established the following No Returns Policy for all retail items:

No Returns or Refunds

All retail product sales are final. We do not accept returns or offer refunds for any reason, including but not limited to:

• Change of mind
• Unsuitability for skin type
• Individual preferences regarding texture, scent, or appearance

Exceptions to Policy

Refunds or exchanges will only be considered under the following exceptional circumstances:

1. Product Defect
   If the product is proven to be defective or damaged upon purchase, please notify us within 7 days of the purchase date. We will assess the product and, if confirmed, offer a replacement or refund.
2. Documented Allergic Reaction
   If a patient experiences a clinically confirmed allergic reaction, as determined and documented by a Skin MD provider, we may authorize a refund or exchange after clinical evaluation. Reactions must be reported within 7 days of product use for consideration.

Please retain your receipt or proof of purchase for any request regarding defective products or adverse reactions.

We appreciate your understanding and cooperation in helping us maintain the highest standards of care and product safety.